A Key Holder plays a pivotal role in ensuring the smooth and efficient operation of a retail or other business establishment. This position is responsible for overseeing the store or facility in the absence of upper management, including opening and closing duties, cash handling, customer service, and staff supervision.
Key Responsibilities:
1. Opening and Closing Duties:
- Responsible for opening and/or closing the store, ensuring that all procedures are followed meticulously.
- Safeguarding the premises and ensuring security protocols are adhered to.
2. Cash Handling:
- Managing cash registers, processing transactions, and providing change accurately.
- Reconciling daily cash registers, preparing bank deposits, and maintaining financial records.
- Responding to any discrepancies and addressing any issues related to cash handling.
3. Customer Service:
- Providing exceptional customer service by assisting customers, answering questions, and resolving any issues or concerns.
